If you want police, fire or medical help in America you can call 911. But according to an audit in Salt Lake County there are postponements in the dispatching in certain areas of this county. This is because the calls need to be transferred from a primary call center (VECC) to a secondary call center (the sheriff's office). This transfer takes average 1 minute and 15 seconds. Afterwards the caller is asked some repetitive questions, so this means extra time passes before the caller really can be helped. Salt Lake County Undersheriff Scott Carver admitted that they were not being as prepared as they could be concerning communication and that this would really have been a disaster if there was for instance an earthquake. The Salt Lake County Sheriff's Office has already began to solve the problems that were indicated by the audit.
I think this problem is really serious because people who are in danger (fire, accident, fight, burglary,...) need to be helped as quickly as possible. Like the Salt Lake County undersheriff said, this could have been a disaster if there was happened a real catastrophe like an earthquake or a hurricane and they would get several calls at the same time. Thanks to the audit, the Salt Lake County Sheriff's Office knows about the issues of its dispatch system and can now work on it.
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BeantwoordenVerwijderenThe communication should be a lot better. For instance when someone, who needs help immediately, calls, it takes to much time. The faster the person gets the help needed, the more people can be saved. Thanks to this audit, they know about the problem. Maybe it would be better if 911 had several divisions. For example 911 for health emergencies, 912 when there's a fire, and so on. Maybe this would help?
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